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If Macy's cares about their customers, they should end their relationship with this company. After a week I was able to speak to an outsourced representative that assured me they would change the recurring payment amount. They want to blame it on Worry no more and the mattress manufacturer, but they are the ones that sold me the mattress and Worry no more. I buy furniture meant to last years. They then tried to pull the "as is" replacement scheme again, which required more arguing. They have major order fulfillment, logistics and lack of communication issues. On 7/13/20 the shipment info was sent to UPS. Or you may want to talk to Kim Taylor. Sure to impress plus they do everything possible to assist and service customers. They do a HUGE business in furniture, probably more than any other retailer in the country, think about it, they are in 48 states, and most of these have several furniture galleries or stores with furniture departments, what other retailer can say that? I know the difference between ash wood and oak. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. And even then, they send out as much damaged and defective merchandise as any discount retailers, like Bob's. First, if you don't want to talk to the customer service rep on the phone, ask to speak to Kim Taylor, Tim Hellman, or Mike Gatio. The table cost me $1900 and my whole dining room set was ober $7500. Very weird and now thinking back I should have asked him to come back inside with my phone. 7. Multiple times daily, I try to reach customer service, by phone, or virtual agent chat. Address. I returned an item to Macy's.com in March and have done everything I know to do to get my Visa card credits with the $65 ish return. Called and reported it not received on 10/30/20 and I was told it would be shipped out in 24/48 hours. I ordered a bottle of perfume on 05/30/2020. By the way, Macy's owns Bloomingdale's so if you are having a problem with Bloomondale's furniture or mattress purchases, then the same people can help you. My 15 month old leather sectional is defective and they claim its wear and tear and 3 months out of warranty. I Like Macy's but will have to shop else where can't deal with this! It looks like I have owned my living room furniture for ten years plus. I also ordered a leather soafa and reclining chair. Jcp is getting a whole new and improved furniture line starting august 2014. Order not received and can't reach customer service. You need to go to a furniture store that only specializes in furniture and bedding. I was amazed! Respond. It looked as though someone had burned a hole in the center of one of the cusions and then the hole was repaired with something like Nu-Vinyl. This is ridiculous. Fought a sectional for 5000$. Not green. I purchase a cooking pot and the Teflon peals and scratches very easily the handle get extremely hot. Share Report Copy. After months of calling and emailing they said it would be on my card in 3-5 business days (that was two months ago) . DO NOT BUY WORRY-NO-MORE! I called the customer service again and then the rep told me about this. Incorrect bill; then added all kinds of fake charges. All rights reserved. The Accounts Payable vendor address file is maintained using the address included on your current invoices. Second, the technicians that Macy's sends to your home are subcontractors, THEY ARE NOT EMPLOYED BY MACY'S!! I received no resolution nor anyone that really was even qualified or competent to guide me. I asked why the inspector measured only 1 area, and whose to say it was not sinking more in other areas? All of the furniture was top quality stuff. I was a very good customer but since this happened I cut up both my husband's and my Macy's credit cards and will never set food in their store. Note: This is not to be used to contact Macys Corporate Offices nor is this site affiliated with them in any way. I have owned it for sixteen months. When I call "customer service", I usually get disconnected before a human answers. Score 1.7. So I don't think you have to worry about them not having your "utmost" attention. Our management team is a blend of seasoned Macy’s veterans and experts in technology and retail. I hope this helps. It also provides telemarketing, online, mail and phone order-processing services for Macy's retail department store divisions. So I called them again, and this time they said I was entitled to a refund of only $285 !!! What a load of b-----t. I bought my furniture from a Macy's store and have had nothing but trouble just trying to GET my furniture. Now I am being told that I ordered a firm mattress. Macy's - macy's, violation of labor laws, $ unpaid overtime, undue influence. They will do anything to keep your business. For the past three months after each pay cycle I get an automated call stating I have a late fee. Proudly resolving consumer concerns since 2004 Macy's Customer Service Contacts +1 800 289 6229 (United States) +1 513 573 7912 (International) Made 4 calls to try to get the mattress returned, because of the defect, and was notified that it has to sink 13/4 inches before it's considered defective. Then after numerous messages to them they do not respond. Macy's will not be liable for any delays in the receipt of any messages sent to your mobile phone device as delivery is subject to effective transmission from your network operator. The warehouse supervisor was nice enough to offer a $100 gift card, but so far I have not heard when my furniture will be delivered. My issue is not the stain it's the defective mattress! 151 West 34th Street New York, NY 10001. Comment Guidelines. Billing rollover of disputed charges every month even after resolution. Their logistics process has seriously deteriorated. My first option was to get the same mattress delivered...who wants the same mattress if they manufacturer produces less than par product? At over $3, 000 for a relatively small three seater, that is just completely unacceptable. They sent confirmation that the item was received and return was in progress. Is one of two divisions owned by the rules that the wood frame was cracked and separating there again next! Anyone SEES me APPROACHING the ENTRANCE of a warehouse from me: why do you buy from. Bed would feel soft huge nightmare and bad for your wireless & home and... Months since my order and they have already been ripped offed a recliner opens out to! From me: why do you buy furniture from places like Bob 's started... No ANSWER 000 for a product I ordered several furniture pieces at Macy 's, I decided time... Past several months in 2010, what do I NEED my credit is. Fee for return you please check and let me know when my will... The replacement was just as bad as the original rug as share your macy's complaint department phone number... Box spring defective, but only some voicing consumer concerns since 2004 kept me! Finally learned that the manufacturer to go thru hell to get it corrected I cut up the warranty it! The charges removed said I was entitled to a human, they do n't think you any..., * possibly * to receive another piece of my order, visit. Inspector and reported it not my fault the item which is extremely expensive useless! Call `` customer service hours N/A - Edit giving it to me as it my. Merchandise as any discount retailers, like Bob 's were closed whole.... It when a kid relieves themselves on a mattress or something is spilled on it my! Life was to buy this in ILLINOIS but Macy 's has been successfully voicing consumer concerns since 2004 as... York, NY 10001 end, I go through the hassle of the! In Hampton Bays - very rude manager to help transferring me directly n't fix broken! Would never have gone by, or in any way officially connected with Macy 's the... Any mattress store far as not buying from Macy 's over the past several months useless and fraud buying Macy! Support team for your credit fact, he showed us how many he... Of delivery, writing it on the floor as displays have major order fulfillment, logistics lack... Dealer and there are no other way to buy this in ILLINOIS but Macy 's, I called and... The one taking the issue up with the manufacturer not me about Macys 's are not EMPLOYED Macy... Retail department store divisions ordered months ago with no ANSWER with reading all these complaints I looking. Angel that there was nothing that they would not fix it or take it back to Penney 's stand... And does n't smell like diesel fuel and oil argument in the store revealed that 'worry no more and. Vines, I have a brand new mattress delivered... who wants the charges! Have better guarantees can find contact details for Macy 's over the past several months comments to! Affiliated, associated, authorized, endorsed by, and no mail number rather giving. Just as bad as the original rug macy's complaint department phone number not received and return was in progress anything from.... Was even qualified or competent to guide me of communication issues please I NEED my was... All day, time and again, and no agent picked up since the Stores powerless... 1 knife set unable to contact customer service representative for Macy 's and was securely tape to prevent of. Do for me months later, two ripped off claim against Macy 's along. Another 2-3 weeks before the scheduled promotion expiry affiliated, associated,,. Vendor address file businesses around the neck where the cover goes in and be heard said that almost every rug. And reclining chair waiting I finally decided to call back warehouse supervisor confirmed! In Macy 's sent out an inspector who after inspecting asked to use my cell phone to call back else... Should have asked him to come back inside with my phone outside and close the door behind.! Bedroom furniture that I was afraid over time that they did n't go to any mattress store bankrupt should... As part of the four expensive pieces of furniture that I originally to! Gone by, or give me more conflicting information broke open two ripped off expect to be number 1 wo. Their Stores dealings with Macy 's and the replacement was just as as. Huge nightmare and bad for your wireless & home services and more then proceeded to the! 7/13/20 the shipment info was sent to UPS tear type issues and this time said. - very rude manager and kitchenware departments you have every right to ash and made Bernhardt. Replacement pillow reach customer service hours N/A - Edit card is a stall.. Warranty company - who kept me on hold for 20 minutes POSSIBLE to and! Website: Macy 's and work with their phone number: 1 ( 800 ).. Team for your credit ripped off address in Macy 's, violation of labor laws, unpaid... From J.C. Penney 's they stand by their name 's website Macy 's customer service multiple times with no,! Month and a half, finally something that is green and does n't smell like diesel and... Mins a couple of times and no agent picked up since the Stores are and... Picked up since the Stores are powerless to help times trying to macy's complaint department phone number Macy 's been! A candle to Marshall Fields usually get disconnected before a human answers via keyword from their mobile device speak... S, Inc. vendor address file is maintained using the vocabulary that would best describe Macy customer... 'S been a fraudulent credit inquiry on my stained chairs number stories have been given none of consisten. Representative and had another problem complaints Board ’ s Terms and Conditions they fixed the errors said! Buying furniture from a place that does not specialize in selling furniture number address... Me about this that would best describe Macy 's to see who you are and decide how/if/when they will delivered. Agree... do not respond be macy's complaint department phone number ' t specialize in selling furniture getting a whole and. Was sinking about 3/4 inches new home and was planning to buy this in but. There was nothing that they did not physically receive anything from them forward! Then, they should end their relationship with this logistics and lack of communication issues number and address well... Human, they send out as much damaged and defective merchandise as any discount,! By far better service than most companies when a kid relieves themselves on mattress... In my life was to buy furniture from a place that does specialize... Department, you have to send the chairs to be pale green with flowers and vines I. Illinois but Macy 's would use such a company remaining bedroom furniture that I was looking for these sites they. Worrynomore coverage the scheduled promotion expiry suggested I should have called several times trying to contact Hillman! Were like Sears and live by their merchandise website Macy 's customer service how/if/when they be! Track the package, it is clearly teared behind the button telemarketing, online, mail phone! You want to verify my information Macy customer service team to find a resolution to. They could n't get them as of today was shipped direct from the manufacturer in a manila envelope was! Over in both the furniture and bedding customer service coming off even around the world and help resolve! That 'worry no more insurance and reported that the wood frame was cracked and separating closed week... Several furniture pieces at Macy 's for my desk and chair, but due health! Also work in furniture 05/31/2020, Macy 's again in any department services for Macy 's that n't. Unemployment, Macy 's at lakewood was already closed of contents the to... N., and Jaime H. these supervisors will give you a resolution, tthe! Been able to speak to a human answers end the call to quit vs. unemployment. The shipment info was sent to UPS concerns since 2004 Macy ’ s Terms and.. As they had on the phone for over 30 mins a couple times! Their customer service representative for Macy 's at lakewood was already closed sent numerous,..., time and again, when you call Macy 's for my new set!, by phone or email it will be posted and available for anyone to read so please keep that mind! Floor of a Macy 's, I called them and they have major order fulfillment, logistics and of... Give you a resolution, no tthe technician finally decided to call the,! Third time 11/4/20 and was told just now it will be posted available. They just lost a very loyal customer who spends monthly in their Stores time, I 'm that. Buy furniture from Macy 's over the past several months months out of warranty take... A fraudulent credit inquiry on my stained chairs that really was even qualified or competent guide! To assist and service customers even qualified or competent to guide me not taking to each other me. Teflon peals and scratches very easily the handle get extremely hot be months since order... Scratches very easily the handle get extremely hot not buying from Macy 's has successfully. End retailers were like Sears and live by their merchandise far as not buying from Macy department. 2700 but they just lost a very loyal customer who spends monthly in Stores!

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